Floor Manager
The ideal candidate is organized, responsible, punctual, self-motivated, warm, hospitable, and above all a team player. The candidate should work well in a fast-paced environment, multitask efficiently, have excellent interpersonal and leadership skills. Additionally, they should have a demonstrable interest, knowledge, and passion for food and hospitality.
Essential Job Functions
- Oversee Front of house departments and daily restaurant operations
- Uphold company standards of customer service, health and safety regulations, and company policies and procedures
- Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction
- Interface with the BOH and host teams during service to ensure a smooth flow of service
- Oversee the balancing of cash drawers, record income, and expenditures
- Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers
- Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
- Foster a communicative and open work environment
- Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
- Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques
- Oversee proper management of VIP reservations
- Delegate day of work duties, maintain schedule changes and employee timecards, and maximize covers
- “Fill in the gaps” when it comes to service
- Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
- Communicate daily service notes, employee performance, operational or customer service concerns with other managers
Additional Responsibilities
- Assist with the preparation and set-up of events
- Supervise and direct event staff
- Order stock and perform various administrative duties.
- Assist in staff counseling or performance reviews
Education, Experience, and License Requirements
- A deep understanding of wine or somm work is preferred
- Management experience in a team-oriented workplace preferred.
- Demonstrated ability to coach, lead, and develop staff members.
- Exceptional organizational management skills.
- Skills and knowledge in: Excel, Aloha, and Outlook
- Food Handler and Responsible Beverage Service (RBS) certification
Required Skills/Qualities
- Impeccable customer service
- People management, foster teamwork, and provide feedback
- Highly effective communicator
- Self-starter
- Strong multi-tasking abilities
- Solid conflict resolution
- A deep passion for food and hospitality
- Outstanding interpersonal relationship building
Compensation Details
Compensation: Salary ($65,000.00 - $80,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program
Required Skills
Organizational Skills
Ability to Work Under Pressure
Responsibility
Strong Problem Solving Skills
Punctuality
Attention to Detail
self motivation
Ability to Train and Mentor Staff
Warm and Hospitable Demeanor
Strong decision making skills
Team Player
Ability to Manage Time Effectively
Ability to work in fast paced environment
Ability to Adapt to Changing Situations
Efficient Multitasking
Strong Organizational Skills
Interpersonal Skills
Ability to Build Rapport With Customers
Leadership Skills
Ability to Handle Difficult Conversations
Customer Service
Ability to Motivate a Team
Health and Safety Regulations
Strong Analytical Skills
Company Policies and Procedures
Ability to prioritize tasks
Customer Relations
Ability to Maintain Composure in Stressful Situations
Problem Solving
Ability to Create a Positive Work Culture
Cash Handling
Inventory Management
Leading Meetings
Encouraging Feedback
Sales Incentivization
Communication Skills
knowledge of menu offerings
Culinary Knowledge
Vip Reservation Management
Delegating Tasks
Schedule Management
Adaptability
Cleanliness
Event Preparation
Supervision
Stock Ordering
Administrative Duties
Coaching and Mentoring
Team Building
Conflic Resolution
Interpersonal relationship building
