Floor Manager
The ideal candidate is organized, responsible, punctual, self-motivated, warm, hospitable, and above all a team player. The candidate should work well in a fast-paced environment, multitask efficiently, have excellent interpersonal and leadership skills. Additionally, they should have a demonstrable interest, knowledge, and passion for food and hospitality.
Required Skills/Qualities
- Impeccable customer service
- People management, fostering teamwork, and giving feedback
- Highly effective communicator
- Self-motivated
- Strong multi-tasking abilities
- Solid conflict resolution
- A deep passion for food and hospitality
- Outstanding interpersonal relationship building
Essential Job Functions
- Oversee Front of house departments and daily restaurant operations
- Uphold company standards of customer service, health and safety regulations, and company policies and procedures
- Cultivate customer relations, answer questions, address complaints, and ensure prompt service and satisfaction.
- Oversee the balancing of cash drawers, record income, and expenditures
- Monitor restaurant supply, food, and beverage inventories, and communicate inventory status to purchasers
- Lead daily pre-shifts meetings, encourage employee feedback, and incentivize service sales
- Foster a communicative and open work environment
- Ensure an organized, smooth and efficient service for guests and staff by being present and proactive on the floor
- Coach staff to converse about menu offerings, product sourcing, and culinary preparation techniques
- Oversee proper management of VIP reservations with the Hauser & Wirth Art Gallery
- Delegate work duties, maintain schedules and employee timecards, and maximize covers
- “Fill in the gaps” when it comes to service
- Maintain a clean and safe work environment, which includes the restaurant, loading dock, and all other work premises
- Communicate daily service notes, employee performance, operational or customer service concerns with other managers
Additional Responsibilities
- Assist with the preparation and set-up of events
- Supervise and direct event staff
- Order stock and perform various administrative duties.
- Assist in staff counseling or performance reviews
- Assist with the coordination of staff tours and gallery events
Experience, and License Requirements
- Management experience in a team-oriented workplace preferred.
- Demonstrated ability to coach, lead, and develop staff members.
- Exceptional organizational management skills.
- Skills and knowledge in: Excel, Micros, and Outlook
- Food Handler and TIPS/Responsible Beverage Service (RBS) certification
Compensation:
- Salary based on experience
- 15 days accrued vacation
- Medical, dental, and vision insurance
- 401k with employer match
- Dining & hotel discounts
- Paid Maternity & Paternity leave
- Cell phone stipend
- Employer sponsored life insurance
Compensation Details
Compensation: Salary ($70,000.00 - $90,000.00)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts, Wellness Program, Highly competitive health benefits package (medical, dental, vision). Commuter benefits. Generous PTO package. Paid Maternity/Paternity Leave. 401k, with employer matching. Dining and wine discounts. Discounts across all domestic and international propert
Required Skills
Impeccable Customer Service
Organizational Skills
People Management
Punctuality
Effective Communicator
Warmth
Fostering Teamwork
Self Motivated
Ability to work in a fast paced environment
Giving Feedback
Efficiency in Multitasking
Multi tasking abilities
Leadership Abilities
Highly effective communicator
Interest in Food and Hospitality
Conflict Resolution
Ability to Cultivate Customer Relations
Interpersonal relationship building
Problem Solving Skills
Strong Multi Tasking Abilities
Coaching and Mentoring Skills
Organizational Management
Event planning and coordination
Solid Conflict Resolution
Administrative Skills
Coaching and Leadership Skills
Ability to Maintain a Clean and Safe Work Environment
A Deep Passion for Food and Hospitality
Team Development and Staff Training
Outstanding Interpersonal Relationship Building